Terms & Conditions

Warranty/Information

CoolSantaSuits.com is an Internet retailer of Rubies Costume Company, Inc. and other manufacturers. We are not the manufacturer of these products. In no way may CoolSantaSuits.com be held liable for misuse of these products.  This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.

Rubies Costume Company Inc. (Please contact CoolSantaSuits.com for manufacturer's defects and claims - CoolSantaSuits.com is responsible for Rubies defects and claims)

CoolSantaSuits.com will, within reason, work with our customers on suits, costumes and accessories that are deemed to be defective.

Contact the CoolSantaSuits.com at 888-218-5282 for RUBIES product defects and claims.

Note: CoolSantaSuits.com and Rubies are not responsible for shipping costs on defects or claims.

Other Manufacturers (Please contact us for other manufacturer's defects and claims - CoolSantaSuits.com is responsible for non-Rubies defects and claims)

CoolSantaSuits.com will, within reason, work with our customers on suits, costumes and accessories that are deemed to be defective.

Contact CoolSantaSuits.com at 888-218-5282 for  NON-RUBIES product defects and claims.

Note: CoolSantaSuits.com is not responsible for shipping costs on defects or claims.

Returns/Refusals

Note: CoolSantaSuits.com is a reseller of the Rubies Costume Company, Inc. and other manufacturer product lines. If you did not purchase your item(s) from this website or one of the CoolSantaSuits.com customer service representatives please refer to the retailer you purchased your product from.

ATTENTION!!! NO RETURNS, REFUNDS OR EXCHANGES ON COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!!

AGAIN - THESE ARE SUITS, COSTUMES AND ACCESSORIES... THERE WILL BE NO RETURNS, REFUNDS OR EXCHANGES ON SUITS, COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!!

If you refuse shipment on an order, the order will be returned to CoolSantaSuits.com. A 20% Restocking Fee Will Apply To All Refused Merchandise! We will NOT refund shipping charges and you will be charged for return shipping charges.

Errors & Changes

Shipping errors will be charged to your account in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. A 20% restocking fee will be subtracted for all returned orders that are refunded to a customer due to any of the errors stated above.

Canceled Orders

In an effort to get items to our customers as quickly as possible CoolSantaSuits.com processes orders 24 hours a day, 365 days a year. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) CoolSantaSuits.com will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to refuse the order and abide to the Returns/Refusals policy listed above.

Delayed Shipments

All CoolSantaSuits.com customers agree not to hold CoolSantaSuits.com liable for delays in ground or express shipments caused by weather conditions, shipping provider delays, international customs issues or any other circumstances beyond CoolSantaSuits.com’s direct control. Ground services are never guaranteed and all customers agree to never hold CoolSantaSuits.com liable for any shipping delays, exemptions, or rescheduled deliveries. CoolSantaSuits.com shipment and delivery dates are calculated based upon estimates provided by our shipping providers. CoolSantaSuits.com will always act to make sure that any distribution difficulties do not delay delivery schedules. In no case shall CoolSantaSuits.com be liable for any consequential damages or direct damages resulting from any delay in shipment or delivery.

Lost/Stolen/Misdelivered Packages & Claims

Please track your package(s) before you contact CoolSantaSuits.com about a lost, stolen or misdelivered package(s). When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier’s tracking information says your package(s) has been delivered.

If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact CoolSantaSuits.com via email coolsantasuits@bluefade.net so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted CoolSantaSuits.com you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.

If your package can not be located we will file a “service failure claim” with our delivery carrier on your behalf. At this time CoolSantaSuits.com will, in good faith, issue you a full refund for your purchase or resend your order. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.