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Terms & Conditions
Warranty/Information
CoolSantaSuits.com is an
Internet retailer of Rubies Costume Company, Inc. and other manufacturers. We are not the manufacturer of these products.
In no way may CoolSantaSuits.com be held liable for misuse of these
products. This warranty does not cover claims for damage due to abuse,
neglect, alteration, shipping or damaged packaging.
Rubies Costume Company Inc. (Please
contact Rubies for manufacturer's defects and claims - CoolSantaSuits.com is not responsible for
Rubies defects and claims)
Rubies will, within reason,
work with our customers on suits, costumes and accessories that are deemed to be
defective. Again we are not the manufacturer we
are just a retailer, we do not handle Rubies defects or claims.
Contact the Rubies Costume
Company, Inc. at 516-326-1500 for Rubies product defects and claims.
Note: CoolSantaSuits.com and
Rubies are not responsible for shipping costs on
defects or claims.
Other Manufacturers (Please
contact us for other manufacturer's defects and claims - CoolSantaSuits.com is responsible for
non-Rubies defects and claims)
CoolSantaSuits.com will, within reason,
work with our customers on suits, costumes and accessories that are deemed to be
defective.
Contact CoolSantaSuits.com at 888-812-5282 for
NON-RUBIES product defects and claims.
Note: CoolSantaSuits.com is not responsible for shipping costs on
defects or claims.
Returns/Refusals
Note: CoolSantaSuits.com is a reseller of the
Rubies Costume Company, Inc.
and other manufacturer product lines. If you did not purchase your item(s) from this website or one
of the CoolSantaSuits.com customer service representatives please
refer to the retailer you purchased your product from.
ATTENTION!!! NO RETURNS,
REFUNDS OR EXCHANGES ON COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE
FINAL!!!
AGAIN - THESE ARE SUITS, COSTUMES AND
ACCESSORIES...
THERE WILL BE
NO RETURNS, REFUNDS OR
EXCHANGES ON SUITS, COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!!
If you refuse shipment on an
order, the order will be returned to CoolSantaSuits.com. A 20% Restocking
Fee Will Apply To All Refused Merchandise! We will NOT refund shipping
charges and you will be charged for return shipping charges.
Errors
& Changes
Shipping errors will be
charged to your account in all cases except those that occur as a direct
result of our processing procedures. Shipping errors include shipment
refusals, incorrect address, address changes, order changes and failed delivery attempts.
Charges incurred from shipping mistakes include return postage/freight
costs, $10.00 per address change/correction, costs for refused shipments,
costs for lost shipments and any costs for reshipment. A 20% restocking fee
will be subtracted for all returned orders that are refunded to a customer
due to any of the errors stated above.
Canceled Orders
In an effort to get items to our
customers as quickly as possible CoolSantaSuits.com processes orders 24
hours a day, 365 days a year. Orders are usually shipped the same business
day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National
Holidays). Items are picked up by our delivery carriers multiple times each
business day. If an order is canceled after it has been processed (meaning
the label has been printed, it has been boxed and is on a shipping dock
waiting for a delivery carrier) CoolSantaSuits.com will only issue a
partial refund. A 20% restocking fee will be subtracted for all canceled
orders that are refunded to a customer after being processed. If an item has
already been shipped the order can not be canceled. You will have to refuse
the order and abide to the Returns/Refusals policy listed above.
Delayed Shipments
All CoolSantaSuits.com
customers agree not to hold CoolSantaSuits.com liable for delays in ground
or express shipments caused by weather conditions, shipping provider delays,
international customs issues or any other circumstances beyond
CoolSantaSuits.com’s
direct control. Ground services are never guaranteed and all customers agree
to never hold
CoolSantaSuits.com
liable for any shipping delays, exemptions, or rescheduled deliveries.
CoolSantaSuits.com shipment and delivery dates are calculated based upon
estimates provided by our shipping providers. CoolSantaSuits.com will always
act to make sure that any distribution difficulties do not delay delivery
schedules. In no case shall CoolSantaSuits.com be liable for any
consequential damages or direct damages resulting from any delay in shipment
or delivery.
Lost/Stolen/Misdelivered
Packages & Claims
Please track
your package(s) before you contact CoolSantaSuits.com about a lost, stolen
or misdelivered package(s).
When your item is shipped you are emailed the
tracking information. If this information is not in your "in box" please
check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will
hide packages at the delivery location so they are not visible to the
public; please check around your entire location if the delivery carrier’s
tracking information says your package(s) has been delivered.
If our delivery carrier claims
that your package(s) has been delivered and you do not have your package(s);
meaning it has been lost, stolen or misdelivered you need to contact
CoolSantaSuits.com via email
coolsantasuits@bluefade.net
so we can try to locate the package(s). Please provide us with your complete
contact information and order number. Once you have contacted
CoolSantaSuits.com you agree to allow us 10 business days (M-F not
including holidays) to contact our delivery carrier and locate your package.
If your package can not be
located we will file a “service failure claim” with our delivery carrier on
your behalf. At this time CoolSantaSuits.com will, in good faith, issue you
a full refund for your purchase or resend your order. By issuing this good faith refund, we only
ask that you assist us in the claim process. You may have to answer a few
questions or fill out a short form from our delivery carrier so we can
recover our losses. If, for some reason, our delivery carrier can prove that
this claim is fraudulent you will be billed accordingly. |
