Warranty Cool Santa Suits will, within reason, work with our customers on suits, costumes and accessories that are deemed to be defective. Items deemed to be defective will be replaced at our expense. Please note we DO NOT accept returns on any items. All sales are final. Contact Cool Santa Suits at 888-218-5282 for product defects and claims. Note: Cool Santa Suits is not responsible for return shipping costs on defects or claims. |
Liabilities Cool Santa Suits is an Internet retailer for multiple manufacturers. We are not the manufacturer of these products. In no way may Cool Santa Suits be held liable for misuse of these products. This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging. |
Returns/Package Refusals/Refunds Note: Cool Santa Suits is an Internet retailer for multiple manufacturers. If you did not purchase your item(s) from this website or one of the Cool Santa Suits customer service representatives please refer to the retailer you purchased your product from. ATTENTION!!! NO RETURNS, REFUNDS OR EXCHANGES ON COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!! AGAIN - THESE ARE SUITS, COSTUMES AND ACCESSORIES... THERE WILL BE NO RETURNS, REFUNDS OR EXCHANGES ON SUITS, COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!! If you refuse shipment on an order, the order will be returned to Cool Santa Suits. A 20% Restocking Fee Will Apply To All Refused Merchandise! We will NOT refund shipping charges and you will be charged for return shipping charges. |
Order Errors & Changes Shipping errors will be charged to you in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. If an item is returned to us for any reason previously stated you will be charged following Returns/Refusals/Refunds above. Changes can only be made if your order has not been picked up by our delivery carrier. Any changes after an order has been placed will result in a $10.00 change fee. This includes all changes and cancellations. We provide an Order Review page before your final order submission. Our orders are processed 24/7. If your address or information is entered incorrectly you are responsible for any charges. |
Canceled Orders In an effort to get items to our customers as quickly as possible Cool Santa Suits processes orders 24 hours a day, 365 days a year. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) Cool Santa Suits will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to return the item to us following our Returns/Refusals/Refunds above. If an order has not been packed/processed for shipment we will not charge you a 20% restocking fee. All order cancellations & changes that have not been processed will result in a $10.00 order change fee as described above. |
Shipment Delays All Cool Santa Suits customers agree not to hold Cool Santa Suits liable for delays in ground or express shipments caused by weather conditions, shipping provider delays, international customs issues or any other circumstances beyond Cool Santa Suits's direct control. Ground services are never guaranteed and all customers agree to never hold Cool Santa Suits liable for any shipping delays, exemptions, or rescheduled deliveries. Cool Santa Suits shipment and delivery dates are calculated based upon estimates provided by our shipping providers. Cool Santa Suits will always act to make sure that any distribution difficulties do not delay delivery schedules. In no case shall Cool Santa Suits be liable for any consequential damages or direct damages resulting from any delay in shipment or delivery. |
Lost/Stolen/Misdelivered Packages & Claims Please track your package(s) before you contact Cool Santa Suits about a lost, stolen or misdelivered package(s) When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier's tracking information says your package(s) has been delivered. If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact Cool Santa Suits via email (support@bubbleinflatables.com) so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted Cool Santa Suits you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package. If your package can not be located we will file a "service failure claim" with our delivery carrier on your behalf. At this time Cool Santa Suits will, in good faith, issue you a full refund for your purchase or reship the item. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly. |
